If you wish to be a customer or an active user of our webshop, please read our general terms and conditions carefully and use our services only if you agree with all its points and are bound by them. This document is not filed, it is concluded only in electronic form, it cannot be retrieved later, it does not refer to a code of conduct. In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details!
The essential characteristics of the contract can be defined as follows:
- Description of operator’s data
• Presentation of the range of products and services that can be purchased
• Classification of the category of products offered
• Description of ordering information
• Information on order processing
• Presentation of order steps
• Delivery and payment methods and conditions of the ordered products
• Presentation of information related to deliveries
• Presentation of information on home delivery tariffs
• Presentation of information on pick pack point delivery tariffs
• Invitation to receive packages
• Warranty rights of the consumer
• Description of the right of withdrawal
• Legal effects of withdrawal / termination
• Complaint handling
• Online dispute resolution
• Data management information
Description of operator’s data
Company name: Hungaroharvest Kft.
Headquater: 1221 Budapest, Madarász köz 4, Hungary
Tax number: 24887511-2-43
Company registration number: 01-09-187725
Language of the contract: Hungarian
Electronic contact: firstname.lastname@example.org
Telephone contact: +36 20 463 2802
Presentation of the range of products and services that can be purchased
Our company is engaged in the production and distribution of single-flower honeys, flavoured honey, honey desserts, beehive related products and other healthy foods.
Displayed products can only be ordered online, delivered to your home or other pick up points (only for Hungarian consumers). There is no way to pick it up in person.
Classification of the category of products offered
- Single-flower honeys
- Gourmet honeys
- Ultra premium honeys
- HoReCa honeys
- Honey gifts
The prices shown for the products are gross prices, ie they include the 27% VAT required by law, if the price deviates from this, it will be indicated separately. Our prices do not include the home delivery fee, the delivery fee will be charged at the end of the order. You can read about our delivery fees below in the menu item “Payment method and tariff of the delivery price of the ordered product”. There is no extra packing fee.
Description of ordering information
No registration is required for the purchase, but in case of ordering, the customer’s name, email address, telephone number, delivery and billing address are required.
We handle your personal data as described in the Data Management menu.
Information on order processing
Orders are processed on business days until 2 p.m. It is also possible to place an order outside the dates marked as order processing, if it is made after the end of working hours, it will be processed the next day. General deadline for completion within five working days of confirmation.
The images shown on the product data sheets may differ from the actual ones, in some cases are shown as illustrations. Our company is not responsible for any changes to the technical specifications without prior notice due to the supplier or reasons beyond its control. We reserve the right to reject orders that have already been confirmed in whole or in part. Partial performance can only take place after consultation with the customer! If the purchase price of the product is paid in advance, the amount will be refunded to the sender.
Presentation of order steps
- Add the product or products you want to buy to your cart with the “Add to cart” button next to the product name.
- Once you have the selection, you can view the contents of your cart by clicking on the Cart button in the top menu bar of the page. If you want to change the quantities, you can do so by scrolling up or down the item number in the gray box next to the items in the “Quantity” column, then click on the “Refresh Cart” button to see the changed price.
- If you have a coupon, enter the coupon code in the gray box and you can validate it with the “Apply Coupon” button.
- In the “Total cart” section, you can see the summary details of your order. Here you can choose the most suitable method of transport for you. You can read more about the modes of transport in the next section.
- By clicking the “Go to checkout” button, you can check your order details and ordered products. Here you need to enter your shipping and billing information, as well as your payment method. If the information is OK, you can submit your order by clicking the “Submit Order” button, where a pop-up window will indicate successful order submission.
Delivery and payment methods and conditions of the ordered products
Home delivery by courier service
Orders in our webshop are fulfilled by the Express One courier service in Hungary and by the partners of Csomagküldő Kft. abroad. Packages are delivered on working days between 8 am and 4 pm. If you are not at home during this period, it is recommended to provide a business address (if possible) as your delivery address. The courier service will try to deliver twice in Hungary, the delivery cost of the packages not received will be charged to the customer!
In case of an order under 18.000 HUF
In case of an order of 18,000 HUF or more
free of charge (only in Hungary)
Csomagküldő.hu pick up point (option only in Hungary)
You can pick up the goods ordered with this option at the pick up point of your choice. Only cash payments are possible at the collection points. You will be notified by e-mail when the ordered goods arrive at the place of receipt.
In case of an order under 18.000 HUF or more
In case of an order of 18.000 HUF or more
free of charge (only in Hungary)
All orders over 5kg (5-10 jars) weights will be packed in separated parcels. The shipping cost will be calculated by parcels.
Prepay by credit card
Visa, MasterCard, Maestro, Amex
Convenient and secure online payment is provided by Barion Payment Zrt., MNB license number: H-EN-I-1064/2013. They do not reach our credit card details store. Prepay by credit card is the only payment method for international deliveries.
Cash on delivery (only in Hungary)
You can pay for the ordered product in cash at the collection point, on the spot, the cash on delivery fee is HUF 280 in addition to the delivery fee.
Cash on delivery at the courier (only in Hungary)
The ordered product must be paid to the courier by cash or credit card upon receipt of the package. The cash on delivery fee is HUF 280 in addition to the delivery fee.
The ordered product must be paid to the courier upon receipt of the package.
The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice is included in the package. Please inspect the package in front of the courier upon delivery, and in case of any damage to the products, ask for a report and do not accept the package. We cannot accept subsequent complaints without minutes!
Presentation of information related to deliveries
Orders of our webshop are fulfilled by Csomagküldő.hu or its subcontractors. The packages are delivered to the pick up point by Csomagkuldo.hu Ltd., while the home delivery is made by Express One Kft. International deliveries are made by the subcontractors of Csomagküldő.hu Ltd. The parcels are delivered on working days between 8 am and 4 pm. If you are not at home during this period, it is recommended to provide a work address (if possible) as your delivery address. The courier service will try to deliver twice, the delivery cost of the packages not received will be charged to the customer!
Presentation of information on home delivery tariffs
Home delivery is provided by Express One as a subcontractor of Csomagküldő Ltd., home delivery fees can be found in the table “Method of payment and rates for the delivery of the ordered product” above.
Presentation of information on pick pack point delivery tariffs
Pick up point delivery is available only in Hungary. The delivery is provided by Csomagküldő.hu. The pick up point delivery fees can be found in the table “Method of payment and rates for the delivery of the ordered product” above.
Invitation to receive packages
Order the desired products only if you can pay the courier for the package upon receipt! In case of non-received, returned packages, the return fee will be charged to the customer, we will be able to start sending it again only if the value of the package is transferred in advance!
Consumer warranty rights:
- Support warranty
In what cases can you exercise your right to warranty for supplies?
In the event of faulty performance by Hungaroharvest Kft., You may assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights do you have based on your supplies warranty claim?
You can choose to have the following supplies warranty claims:
You can request a repair or replacement unless it is impossible to meet the need you have chosen or would incur a disproportionate additional cost to the business compared to meeting your other need. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration or you may have the defect repaired at someone else’s expense, or you may have it repaired or, ultimately, withdraw from the contract.
You can transfer from one of your chosen supply warranty rights to another, but the cost of the transfer is yours unless it was justified or given by the undertaking.
What is the deadline for you to enforce your warranty claim?
You are responsible for the error immediately after discovering it, but no later than the error
within two months of its discovery. However, I would like to draw your attention to the fact that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract.
To whom can you assert your supply warranty claim?
You can enforce your supplies warranty claim against the operator business.
What are the other conditions for enforcing your warranty rights?
Within six months of performance, the error in enforcing your warranty claim
There are no other conditions besides the announcement, if you prove that the product or service was provided by Hungaroharvest Kft. However, after six months from the date of performance, you must prove that the defect you identified already existed at the time of performance.
2. Product Warranty
In what cases can you exercise your product warranty right?
In the event of a defect in a movable thing (product), you may, at your option, assert the right or product warranty claim specified in point 1.
What rights do you have under your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of a defective product.
In which case is the product considered defective?
A product is defective if it does not conform to the quality in force at the time of placing on the market
requirements or if it does not have the information provided by the manufacturer
What is the deadline for you to enforce your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In which cases is the manufacturer (distributor) released from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if
can prove that:
- manufactured or placed the product on the market outside its business, or
• the defect was not detectable at the time of placing on the market according to the state of the art or
• the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. Product warranty claim
However, if successfully validated, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
- 45/2014. (II. 26.) Government Decree on the contracts between the consumer and the business is detailed
• 2011 CXII. Act on the Right to Information Self-Determination and Freedom of Information
• Act V of 2013 on the Civil Code
Right of withdrawal
As a consumer, the customers of the Webshop are entitled to the 45/2014 on distance contracts. (II.26.) Without justification, which can be exercised within 14 calendar days of receipt of the product.
Similarly, in the case of a contract for the provision of a service, performance of the contract
you have the right to terminate the contract without giving any reason within 14 days.
The withdrawal / cancellation period shall end 14 days from the date on which you or a third party other than the carrier designated by you takes over the product. ‘;
If you wish to exercise your right of withdrawal / termination, you must send a clear statement of your intention to withdraw / terminate (for example, by post, fax or electronic mail) to the following address: Hungaroharvest Kft. 1221 Budapest, Madarász köz 4.
You can also use the attached model withdrawal / termination statement for this purpose.
You will exercise your right of withdrawal / cancellation within the deadline if you send your notice of withdrawal / cancellation before the expiry of the deadline indicated above.
Legal effects of withdrawal / termination
If you withdraw from this contract, immediately, but no later than your statement of withdrawal
Within 14 days of receipt, we will refund all payments made by you
consideration, including shipping costs (except for additional costs incurred as a result of your choice of a mode of transport other than the cheapest standard mode of transport we offer.) , if you expressly consent to the use of another method of payment; you will not incur any additional costs as a result of using this refund method. We may withhold a refund until we have received the product back or you have not confirmed that he had returned it: the earlier of the two dates should be taken into account. ” You are obliged to provide us with the product without undue delay, but no later than cancellation returned or handed over within 14 days of notification of the declaration. The deadline is considered to have been met if you send the product before the 14-day deadline.
- melléklet a 45/2014. (II. 26.) Korm. rendelethez
Sample Statement of Withdrawal / Termination
(fill in and return only in case of intention to withdraw from the contract)
Recipient: * I, the undersigned, declare that I exercise my right of withdrawal / termination in respect of the contract for the sale of the following product (s) or the provision of the following service: *
Date of conclusion of the contract / date of receipt: *
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s): (paper declaration only)
If the Buyer has a complaint in connection with the products or the seller’s service, he can send it to one of the contact details on the website www.drhoney.hu, under the Contact menu item, or to the Seller’s registered office. The Seller shall investigate the complaints in the order of their receipt, no later than within 30 (thirty) days, and shall notify the Buyer of the result of the investigation. In the event of an oral complaint, the Seller shall communicate and send to the Buyer in writing the minutes taken and the substantive answer given to them. If the complaint is rejected, the Buyer may contact the district office of his place of residence.
You can find the contact details of the district office where you live here:
http://jarasinfo.gov.hu (Jurisdiction is established by Decree 387/2016 XII.02 on the designation of the consumer protection authority. It is determined by § 2 / A of the Government Decree.)
In case of any debate concerning the quality, the safety of the products and the application of product warranty rules, the conclusion and the performance of the contract you may initiate proceedings at the competent county mediation body. The operator of the Web Store is obliged to participate and co-operate in the mediation proceedings in accordance with the relevant legislation.
You can find the list of mediation bodies here: www.bekeltetes.hu
As of the headquarter of the operator business the competent mediation body is:
Budapest Mediation Board operated by the Budapest Chamber of Commerce and Industry
Address: 1016 Budapest, Krisztina krt. 99.
Online dispute resolution
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Consumer Online Dispute Resolution Directive) ( (hereinafter referred to as the Regulation), the European Commission has set up an online dispute resolution platform, which will be available from 15 February 2016 for both consumers and traders in the event of a consumer dispute between those concluding an online sales or service contract. The scope of the regulation extends directly to companies established in the EU and domiciled in Hungary a trader involved in an online sales or service contract with a consumer who has a consumer dispute over an online sales or service contract between him and the consumer.
To use the online dispute resolution platform, you must first register with the European Commission. You can access the online dispute resolution platform after registering in the European Commission’s system using the link below: http://ec.europa.eu/odr
After loading the page, select the language you want, log in and follow the page
instructions. If you have any further questions regarding cross-border online dispute resolution
the Budapest Conciliation Board can provide you with detailed information.
The personal data provided to Hungaroharvest Kft. during the use of the webstore is treated confidentially and will not be disclosed to any other party, unless it is a subcontractor of Hungaroharvest Kft. (eg: courier service, order delivery or invoicing).
While browsing the web store, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). Hungaroharvest Kft. provides this data to the authorities only in legally justified and substantiated cases.
By using this site, you agree that your given personal data stored by Hungaroharvest Kft. 1221 Budapest, Madarász köz 4. in the user database of the www.shop.drhoney.hu website will be transferred to Tárhelypark Kft., Headquarters: 1126 Budapest, Tartsay Vilmos u. 14. 2nd floor, Tax number: 23289903-2-43 as data controller. The range of data transmitted: username, surname, first name, country, telephone number, e-mail address. The purpose of the data transfer is to provide customer service assistance to users, to confirm transactions and to monitor fraud in order to protect users.
Hungaroharvest Kft. uses the data recorded during the order to fulfill the order. The provided data of the invoice made by the order on the pages of the webshop will be recorded and stored for the period specified in the valid Accounting Act. Hungaroharvest Kft. handles confidentially the data provided during the newsletter subscription provided while browsing the web store, the possibility of unsubscribing is provided at the bottom of each newsletter sent out, and can be requested at one of the provided contact details.
You agree to use your name and e-mail address stored in your user database of the www.shop.drhoney.hu website by Hungaroharvest Kft. (1221 Budapest, Madarász köz 4.) for marketing purposes and to send information and offers related to the products.
You can request the deletion or modification of your data at any time in writing to the email address email@example.com.
In matters not regulated in these General Terms and Conditions, the Civil Code, Government Decree 17/1999 (II.5.) on distance contracts, and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. TV. its provisions shall apply.
By browsing the pages of the webshop and recording the order, you accepts the general terms and conditions of Hungaroharvest Kft., as well as the data management principles.